Last updated: August 22, 2026
1. Introduction
Kohay Agency LLC ("Kohay," "we," "us," or "our") provides marketing services for brands, experts, and local businesses, including short-form video production, social media management, paid advertising, and website creation. This Privacy Policy explains what information we collect when you visit kohayagency.us, contact us, or purchase our services, and how we use, share, and protect it.
2. Information We Collect
We collect information you provide directly to us, including:
- Contact details — name, email address, and phone number when you book a consultation, send us a message, or purchase a package.
- Project information — details about your business, footage, scripts, and content you share with us to produce your reels.
- Account access — for retainer clients (Instagram Management, Meta Ads, Google Ads), we may receive access to your Instagram, Meta Business Suite, or Google Ads accounts to manage campaigns on your behalf.
- Payment information — payments are processed through Stripe or by direct Zelle transfer to the company account. We do not store your card details on our own systems; for Zelle payments, we retain only the information needed to confirm the transfer (sender name, amount, date).
- Scheduling information — when you book a consultation, appointment details are handled by Google Calendar's appointment scheduling tool.
3. How We Use Your Information
We use the information we collect to:
- Deliver the services you've booked or purchased
- Communicate with you about your project, bookings, and invoices
- Process payments and maintain business records
- Respond to inquiries sent by email, phone, or Instagram
- Improve our services and portfolio
4. Third-Party Services
We rely on trusted third parties to run parts of our business, and your information may pass through their systems:
- Stripe — for card payment processing. Governed by Stripe's Privacy Policy.
- Zelle — for direct bank transfer payments. Governed by your bank's privacy policy and Zelle's terms.
- Google Calendar — for scheduling consultations. Governed by Google's Privacy Policy.
- Instagram / Meta — if you contact us via Instagram, that conversation is subject to Instagram's Privacy Policy.
- Meta Business Suite / Meta Ads Manager — for clients using our Meta Ads service, access to your ad account is governed by Meta's policies.
- Google Ads — for clients using our Google Ads service, access to your ad account is governed by Google's Privacy Policy.
We do not sell your personal information to third parties.
5. Cookies
This site does not currently use analytics or advertising cookies. If that changes, this policy will be updated accordingly.
6. Do Not Track
Most browsers let you enable a "Do Not Track" (DNT) signal. No uniform technical standard for recognizing DNT signals currently exists, so we do not respond to them automatically at this time. If a binding standard is adopted, we'll update this policy.
7. Data Retention
We retain client and project information for as long as needed to deliver services, maintain business and tax records, and comply with legal obligations. You may request deletion of your personal information at any time, subject to records we're required to keep by law.
8. Your Rights
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to object to certain uses of it.
If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, applicable law may give you the right to:
- Know whether we're processing your personal information
- Access your personal information
- Correct inaccuracies
- Request deletion of your personal information
- Obtain a copy of information you previously provided
- Not be discriminated against for exercising these rights
- Opt out of targeted advertising or the sale of your data
To exercise any of these rights, contact us using the details below.
9. Children's Privacy
Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
11. Contact Us